Support Knowledge Base
Quick-access technical support, licensing guides, and system configurations. Use the real-time search engine below to query articles.
Licensing & Purchase
How do I receive my license key after purchasing?
When you purchase the Hardened Bootstrap or the Sentinel Audit Toolkit, our Merchant Partner automatically registers your secure email address and forwards a digitally signed license file along with Git access instructions within 60 seconds of checkout.
Deployments
Troubleshooting a login redirect loop on VPS
Login redirect loops on public VPS deployments are almost always caused by an HTTP/HTTPS mismatch in the Wiki.js `Site URL` parameter. Ensure the `Site URL` in settings is explicitly configured as `https://wiki.sentinelintegrations.com` and that your reverse proxy is forwarding `X-Forwarded-Proto: https`.
Database
Why PostgreSQL instead of SQLite for public systems?
Our system architecture standard mandates PostgreSQL for public-facing deployments. SQLite locks the entire database file during concurrent writes, resulting in rapid thread exhaustion and system crashes under high traffic loads. PostgreSQL handles parallel transactions natively.
Security Architecture
How is my local lab protected from public servers?
Sentinel Integrations enforces a absolute air-gapped inbound policy. The public VPS on DigitalOcean has zero routing capabilities or VPN connections to your home systems. Backups are pulled securely from the inside out using secure cron triggers on your private systems.